Terms and conditions of sale

The informal content and images on this site are the property of SARL Boèmia, represented by Julien Martre, along with all related rights. Any reproduction of text or photographs, in full or in part, is systematically subject to the authorization of SARL Boèmia.

The therapeutic indications of the products presented are all taken from the books indicated on the “bibliographical sources” page. SARL Boèmia can in no way be held responsible for these indications. The proper use of essential oils and all aromatic and medicinal plant-based products sold on this site is the responsibility of the customer, who must first seek medical advice.

1 – Acceptance of conditions

The customer acknowledges having read, at the time of placing the order, the special conditions of sale set out on this page and expressly declares accepting them without reservation.
These general conditions of sale govern the contractual relationship between SARL Boèmia and its customer, both parties accepting them without reservation. These general terms and conditions of sale shall prevail over any other terms and conditions appearing in any other document, unless expressly waived in advance in writing.

2 – Products

The photographs illustrating the products, which are the property of Boèmia SARL and protected by copyright, are not part of the contract. Boèmia SARL cannot be held responsible for any errors that may have been made.

3 – Ordering

The customer wishing to place an order online pays for the order with any means provided for this purpose on the site of SARL Boèmia. Once the order has been placed, SARL Boèmia undertakes to dispatch it as soon as possible. SARL Boèmia reserves the right to cancel any order from a customer with whom there is a dispute relating to the payment of a previous order. The information given by the buyer when placing an order is binding: in the event of an error in the recipient’s details, the seller cannot be held responsible for the impossibility of delivering the product.

4 – Delivery

After confirmation of the order, SARL Boèmia undertakes to deliver to its carrier the references ordered by the purchaser within a maximum period of 10 days. This carrier undertakes by contract with SARL Boèmia to deliver the order to the purchaser’s address provided by the latter.
For deliveries outside mainland France, the customer undertakes to pay all taxes due on the import of products, customs duties, value added tax, and any other taxes due under the laws of the country in which the order is received. All orders placed with SARL Boèmia are intended for the personal use of customers. Customers or recipients of products are prohibited from reselling all or part of the products. SARL Boèmia declines all legal responsibility if the customer fails to pay taxes.
Delivery is made within the time slot agreed with the customer by handing over the product directly to the named recipient, or in the event of absence, to another person authorized by the customer. Any delays do not entitle the purchaser to claim damages.
Deliveries within the European Union are made by La Poste using the “colissimo suivi Europe” service and are subject to the customer’s signature. Deliveries outside the European Union are made by the international postal service and are subject to the customer’s signature.
In the case of a technical product, the customer must take particular care to check that the device delivered is working properly, and to read the instructions supplied.
In the event of apparent defects, the purchaser benefits from the right of return under the conditions set out in this document.
War, riot, fire, strikes, accidents and the impossibility of obtaining supplies are considered as cases of force majeure discharging the seller from his obligation to deliver. Goods always travel at the recipient’s risk. Always check your parcel on arrival. You have 48 hours to make any reservations to the carrier in the event of shortage or damage.
For reasons of availability, an order may be delivered to the customer in several instalments. In this case, the customer pays the delivery charges only once. If the customer wishes 2 delivery locations, he/she places 2 orders, with the associated delivery charges.

5 – Withdrawal

The customer has 14 days from receipt of the items to retract. In the event of an exchange or refund, the item(s) must be returned in its (their) original packaging, undamaged, with all accessories, instructions and documentation to the following address:

Julien Martre
Boèmia SARL
17 hameau de requi 11220 Montlaur
France

In the event of exercising the right of withdrawal, SARL Boèmia is obliged to reimburse the sums paid by the customer, free of charge, with the exception of return costs. In this case, reimbursement will be made within a maximum of 15 days.

6 – Prices

Prices are given in euros.
The prices indicated on the product icons do not include transport.
The price indicated in the order confirmation is the final price, expressed inclusive of all taxes and including VAT for France and European Union countries. This price includes the price of the products, handling, packaging and storage costs, transport and commissioning costs.

7 – Payment

The order validated by the customer will not be considered effective until payment of the order amount has been received. Furthermore, SARL Boèmia reserves the right to refuse any order from a customer with whom a dispute exists.

8 – Disputes

This contract is governed by French law. SARL Boèmia cannot be held responsible for any damage of any kind, whether material, immaterial or physical, which may result from the malfunction or misuse of the products marketed. The same applies to any product modifications resulting from manufacturers. SARL Boèmia’s liability shall in any event be limited to the amount of the order, and shall not be held liable for simple errors or omissions which may have occurred despite all the precautions taken in the presentation of the products.
In the event of difficulties in the application of the present contract, the purchaser has the possibility, before taking any legal action, of seeking an amicable solution, notably with the help of a professional association in the sector, a consumer association or any other advisor of his choice. We remind you that seeking an amicable solution does not interrupt the “short period” of the legal warranty, nor the duration of the contractual warranty. As a general rule, and subject to the discretion of the courts, compliance with the provisions of this contract relating to the contractual warranty assumes that the buyer honors his financial commitments to the seller.
Complaints or disputes will always be received with attentive benevolence, good faith always being presumed in those who take the trouble to explain their situations. In the event of a dispute, the customer should first contact the company for an amicable solution.

9 – Warranty

SARL Boèmia guarantees that all selected products are certified organic according to French organic farming standards. SARL Boèmia has chosen to label its products with ECOCERT. SARL Boèmia guarantees the organic quality of its products. Ecocert certification certificates are available on request, as are analyses of essential oil chemotypes. The DDM minimum durability dates must be taken into account by the customer.
In all cases, SARL Boèmia cannot be held responsible for non-compliance with regulations and legislation in force in the country of receipt. The liability of SARL Boèmia is systematically limited to the value of the product in question, value at its date of sale, and this without any possibility of recourse against the brand or company producing the product.
In any event, the customer benefits from the legal guarantee of eviction and hidden defects (Art.1625 and following of the Civil Code). Provided the buyer can prove the hidden defect, the seller is legally bound to repair all the consequences (art.1641 et seq. of the French Civil Code); if the buyer goes to court, he must do so within a “short period” from the discovery of the hidden defect (art.1648 of the French Civil Code). You can contact customer service: 6 days a week (Monday to Saturday inclusive) on 06.71.10.54.52 or by e-mail boemia@outlook.fr (response within 72 hours).

10 – Legal information

The personal information collected for the purposes of distance selling is compulsory, as this information is essential for processing and dispatching orders, and for drawing up invoices and warranty contracts. Failure to provide this information will result in the order not being validated. In accordance with the French Data Protection Act (Loi Informatique et Libertés), the processing of nominative customer data has been declared to the French Data Protection Authority (Commission Nationale de l’Informatique et des Libertés – CNIL). Customers have the right to access, modify, rectify and delete data concerning them (article 34 of the French law of January 6, 1978), which they may exercise by contacting SARL Boèmia. In addition, SARL Boèmia undertakes not to communicate, free of charge or in return for payment, its customers’ contact details to a third party. To find out more: RGPD (link)

Minors: by virtue of order no. 59-107 of January 7, 1959 and law no. 74-631 of July 5, 1974, the sale of alcohol to minors under the age of 16 is prohibited. Anyone ordering wine, beer or any form of alcoholic beverage from SARL Boèmia therefore undertakes to be at least 16 years of age on the date of the order. Alcohol abuse is dangerous for your health. Please consume in moderation.